FAQs

General

What are the advantages you would get renting a car from us ?
We provide quality car rental services at competitive rates. We have friendly and   efficient staff to help. All our cars are less than 3 years old, well maintained andare driven by chauffeurs who are highly experienced and courteous.Currently, we     provide services in 12 cities through 17 garages.
How do we ensure privacy and security of your credit card ?
For on-road safety, we provide cars which are less than 3 years, clean, well        maintained cars and hire only courteous and experienced chauffeurs well versed with regional routes. Our Chauffeurs are reliable, and trained to drive safely; so, you  can feel relaxed and comfortable about your safety while riding one of our rental   cars.
How do we ensure your on-road safety ?
For on-road safety, we provide cars which are less than 3 years, clean, well        maintained cars and hire only courteous and experienced chauffeurs well versed with regional routes. Our Chauffeurs are reliable, and trained to drive safely; so, you  can feel relaxed and comfortable about your safety while riding one of our rental   cars.
How is the itinerary confirmation provided ?
The moment the user enters the credit card information and the credit card is       approved, the confirmation page shows the Reservation ID which can be used for any  future references. Also, a confirmation mail is sent for your record to the email   address  provided immediately with the details of the itinerary.
What if the plan changes and the car is needed for extra days or the trip needs to be cancelled or shortened ?
We understand that the trip plan can change and in the event that the car is needed for more time/days than what the car was booked for or the trip is to be cancelled  or shortened, you can contact our 24x7 customer support through email or phone as   mentioned in the confirmation voucher.
When is the driver and car detail provided ?
The driver and car detail is provided at least 2 hours before the scheduled pickup  in email and through SMS. The email and SMS are provided by you at the time of      making the booking.

Rental Structure

Airport / Railway station transfer:

Here you need to be picked from airport/railway station and dropped somewhere withinthe pickup city or picked somewhere within the pickup city and dropped to the       airport/railway station. We offer flat rates within city limits.

Local Trip / Within City use:

Here you need the car to visit places within the city limits of the pickup city. Thecar service is provided for half day (4hrs/40 kms) or full day (8hrs/80kms). Any    extra hour and extra km is charged at the rate applicable for that car in that      particular city. If the car is used beyond 10:00pm, then there is a driver allowancecharged for that day.

Outstation Trip / Out of City use:

Here you need the car to visit places or cities outside the pickup city. There is a driver allowance charged for each day when the car is used for outstation travel.   For every city from where the trip started, there is a minimum number of kms per daythat the customer will be charged in case the total kms for the entire outstation   trip (i.e., the total kms to and from the same city) is less. Any extra km over the km limit provided at the time of booking will be charged at the rate as applicable  for that car in that city from where the outstation trip originated. One big        difference between Local and Outstation trips is that in Outstation trips, the car  is available for the entire calendar day and the costing is based only on kms usage.
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